Speaker Operations Manager (m/f/x)

As Operations Manager (Hospitality & Experience Focus), you’ll take ownership of the full engagement journey for our speakers and Table Captains, delivering a seamless, memorable, and truly exceptional  Bits & Pretzels experience as part of our Speaker Operations team. (Start date: As soon as possible)

Your mission: Make every interaction extraordinary, from confirmation to post-event thank-you.

Speaker Relations

• Build and nurture relationships with speakers and Table Captains
• Manage communication from initial confirmation to post-event follow-ups.
• Anticipate and address their needs, requests, and questions with warmth, enthusiasm, and a strong service mindset.

End-to-End Logistics Management

• Handle travel arrangements, including flights, trains, and transfers, ensuring a stress-free journey for our speakers.
• Oversee hotel bookings and accommodations, aligning with individual preferences and requirements.

On-Site Coordination

• Welcome speakers personally on event days and ensure they have everything they need to shine.
• Manage green rooms, schedules, and stage transitions to guarantee a smooth experience.
• Resolve on-site issues swiftly and creatively to keep speakers happy.

Bits & Pretzels Table Captain Networking

• Lead our Table Captain Format, from invitations and onboarding calls to relationship-building and personalized post-event follow-up, ensuring every interaction is seamless and memorable.
• Coordinate the Table Captains on the third day of Bits & Pretzels, right at the Oktoberfest, supporting them in hosting meaningful and high-impact conversations with attendees.
• Oversee all logistics, from table assignments and timing to bookings, materials, and extras, creating a standout networking experience.

• Passion for Events: You thrive in dynamic, high-pressure environments and have a natural flair for hospitality.
• Organizational Skills: You have an eagle eye for detail and can juggle multiple responsibilities without breaking a sweat.
• People Person: You genuinely love connecting with people and have a knack for building strong relationships.
• Problem-Solving Pro: Quick thinking and creative solutions are your superpowers.
• Strong Communication: Fluent in English and German, with excellent verbal and written communication skills.
• Tech & Innovation Mindset: You have a strong affinity for automation, AI, and new software tools, and enjoy optimizing workflows through smart technology.
• Operational Excellence: You develop and maintain speaker databases and documentation for easy reference, and collaborate with internal teams (Event, Marketing, Partnerships) to ensure all logistics run smoothly.

Experience: You have 2–3 years of experience supporting executives or managing high-touch stakeholder relationships, ideally in hospitality or event management, and are ready to take full ownership of complex guest or stakeholder journeys from start to finish.

• Competitive Compensation Package: Receive an attractive salary and benefits that reflect your valuable contribution to our team.‍
• Unique Team: Collaborate with a group of passionate, innovative professionals who are dedicated to making a difference in the event industry.‍
• Unforgettable Moments: Experience the thrill and satisfaction of seeing thousands of attendees engage with the initiatives you've implemented. ‍
• Prime Location: Thrive in a modern office in one of Munich’s most popular neighborhoods.‍
• Free Office Perks: Enjoy a variety of complimentary office drinks and top-notch espresso to keep you energized and motivated throughout your day.‍
• Work-Life Balance: Benefit from flexible working hours and home office options that support your personal needs and productivity preferences.‍
• Health and Wellness: Take advantage of subsidized access to various sport facilities through the EGYM Wellpass membership, promoting a healthy and active lifestyle (for permanent employment only).‍
• Exceptional Insights: Gain unparalleled experience and knowledge in organizing major events, offering you a comprehensive perspective on the industry and enhancing your professional growth.

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Started as a small breakfast, Bits & Pretzels developed to one of the world’s leading startup conferences, welcoming speakers like Barack & Michelle Obama, Richard Branson or Jessica Alba. Two days of conference are combined with our legendary (liquid) networking at Oktoberfest. Despite the growth of the past years we have retained the founders mindset: We observe closely, analyze deeply, act fast – and never forget the fun. Our goal is to empower founders shaping the future in Europe.

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If you are sharing our beliefs and want to help us push boundaries: Apply today by sending us your CV and a few sentences about your motivation. Please also include your earliest starting date and salary expectations.

We are looking forward to hearing from you.

Your Bits & Pretzels Team