Did Zoom grow too fast?

Harry Moseley, Zoom’s Chief Information Officer, about how the video communication platform dealt with a sudden growth overnight due to Covid-19, as well as the related challenges

If you had to name one company that during the current coronavirus pandemic quickly became an essential part of all of our lives – it would very likely have to be Zoom!  

And this week on the podcast we welcome the executive who is at the center of that crazy growth story: Harry Moseley, Zoom’s Global Chief Information Officer.

But a sudden growth doesn’t come without a cost - Harry also shared how Zoom was dealing with the difficulties of growing exponentially during this crisis, what at times felt like putting new engines on a flying airplane, and what founders can learn from that experience: 

From 1) how to not neglect the root cause of the problem in a hectic situation and 2) how to onboard people efficiently in a crisis situation when the demand for talent is rising at your company to 3) how to navigate a completely new customer group.  

02:20: Zoom’s growth journey in the past year
04:10: How to solve problems the Zoom way
08:38: „As a leader you have to talk to your employees regularly“  
14:17: Virtual collaboration in pandemic times & the next normal
19:30: Core principles at Zoom? Ease of use, reliability, security, …  
25:29: About the responsibility of platforms for content
32:01: Beer Garden Break: Harry’s cancelled retirement plans
36:47: How Gen Z and Millenials redefine connecting with others
44:03: B&P Tool Box: Have fun at work and love what you do!
45:05: Either-or-game: Challenge the mind, the brain and the people

Production: Regina Körner, Migo Fecke (professional-podcast.com); Sophie Dechansreiter & Dina Zhakupova